In the case of families, the owner has the option as to whether the dogs should board in the same suite or individually. Q: Will my dog share a room with another dog?Ī: No. Therefore a full night’s boarding rate applies to check-outs after 1pm. Q: What are your late fees?Ī: Boarding guests continue to follow the normal schedule of breaks and activities until they are picked up. Please don’t send your medications in daily pill organizers.įorget something? Our on-site THR!VE Market offers a wide selection of treats and a limited selection of toys and bedding. Medications: Please bring your pet’s medications in commercial packaging/original pharmacy bottles with labels providing full information on the contents. We will not leave tennis balls in a suite but we do use them for fetch sessions outdoors.įood: If you are bringing small amounts or are pre-portioning food, please provide those meals in disposable containers such as ziplock bags. We are not able to return bowls or Tupperware. We will remove any toys or chews that we believe are a risk to a pet. You are also welcome to bring toys, chews, blankets, pet beds and other items that will enhance your pet’s stay and make them feel at home. Q: What personal things can I bring with my pet?Ī: Favorite things: We provide beds and, when needed, snuggly blankets. If your dog has any fear or aggression issues, give us a call to discuss whether an evaluation might be required before making a reservation. Since we handle each dog individually we are unable to accommodate dogs who, for whatever reason, will not allow themselves to be leashed and taken from their suite by one of our staff. Q: Do you have transportation services? Can you pick my pet up from my home?Ī: Not yet (sorry!) Q: Do you have indoor/outdoor runs?Ī: No, all dogs have individual, indoor suites and are taken out by our handlers a minimum of five times daily starting at 6am and ending at around 10pm. Check-ins should be no later than 5pm although we can accommodate up to 6pm if requested. Regular visitors and dogs who settle easily are welcome later if that works better for your schedule. Timid or anxious dogs will usually benefit from the same opportunity. It gives us the opportunity to make them feel welcome, get them out for all their activities, and give them ample time to make themselves at home before night-time. All pets, but especially first timers, benefit from several hours “settling in time” before they are served dinner. You can see the schedules for each package on our Rates page. Q: What is the best time to drop off for boarding?Ī: We recommend bringing your pet in good time for their first activity of the day. ![]() Q: Do you charge more for a large dog?Ī: Nope. Our Overnight Supervisors work from 11pm until 7:30am and make rounds throughout the night, monitoring every guest. Their primary responsibility is ensuring that every pet is able to sleep comfortably and securely through the night, and they are always on hand for those older or younger who need extra, middle-of-the-night “potty breaks.” Should any emergency arise in the middle of the night, the Overnight Supervisor is on hand and can resolve it swiftly. Q: Are our pets supervised overnight?Ī: Yes! One of the factors that sets us apart is that we have staff on duty 24/7. This is something that pets find reassuring, especially those unused to being away from home. Regardless of which package you select, the consistency gives your pet the same schedule every day. ![]() They “bundle” activities to provide the best possible value-for-money in boarding. Q: How do I know which Lodging Package is best for us?Ī: Our packages provide options for both the social and the non-social dog at different activity levels and at several different prices.
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